Reflex Gold | 18 INCH | Sempertex Latex Balloons | Package 6

Shipping and Return Information

• Orders ship same day or next day during normal business hours Monday-Friday (excluding public holidays). FedEx and UPS expedited orders ship same day if the order is received before 12pm/Noon MST
• We ship from our boutique party shops located in Bozeman, Montana, or Heber City, Utah
• Please leave us a note at checkout of your party date so we can assist with on time deliveries
  
• Some delays may occur due to weather. We do not refund for late packages due to weather or carrier delays. FedEx Next Day & UPS overnight are the only guaranteed services available
• We do not offer refunds for late or lost packages due to carrier delays

USA SHIPPING

We offer FedEx and UPS shipping services

* Please note: We have suspended all USPS services due to severe delays on package deliveries. If you have a PO Box only address, we will ship USPS Ground Advantage but please note that shipping can take up to 15 business days with this service.

Standard Flat Rate

• Flat rate of $8.95 for orders in USA
• FedEx Saver or UPS Surepost
• Allow 3-5 business days for delivery (Estimated delivery)
• We do not guarantee any delivery dates
• We do not issue refunds for delayed or late package shipping costs

US Postal Service (USPS) - Ground Advantage

• • Estimated Delivery Only (We do not guarantee of delivery dates)
    
  • 3-15 business days (estimate) - delays can occur due to changes to USPS hubs, weather and federal holidays
    

UPS

• • We offer Ground, 3 Business Day, 2 Business Day and Overnight Next Business Day shipping options
  • Same Day Shipping Cut Off: Noon MST
    • Please note: 2 business day means 3 business days total including day of shipping. So for example, if a 2 day package is ordered on Thursday by 1 pm, it will ship Thursday and deliver on Monday)
  • Saturday delivery only available if you contact us directly, otherwise all expedited shipping times are calculated based on business days
  • UPS guarantees shipping only on overnight services only
  • Some delays may occur due to weather. We do not refund for late packages due to weather or carrier delays
  • We do not offer refunds for late or lost packages

UPS Ground 

• • 1-5 Business Days
  • This shipping option is by truck, so some delays may occur. We do not recommend this option as an expedited shipping option unless you live near our shops in Montana & Utah

FedEx 2 Day

• • New! We now offer FedEx 2 day shipping. It is our most cost effective expedited shipping option
  • Same Day Shipping Cut Off: Noon MST
    • Please note: 2 business day means 3 business days total including day of shipping. So for example, if a 2 day package is ordered on Thursday by 1 pm, it will ship Thursday and deliver on Monday)
  • FedEx 2 Day is NOT a guaranteed shipping service
  • Some delays may occur due to weather
  • We do not offer refunds for late or lost packages

CANADA SHIPPING

• We ship USPS International Air Mail to Canada
•  If you require tracking, insurance or quicker shipping, please select UPS or FedEx expedited shipping options at checkout
• Canada buyers are responsible for any customs, duties and/or import taxes that may apply

INTERNATIONAL SHIPPING

• We ship with USPS International Air Mail, UPS and FedEx at current International rates based on cubic weight
• USPS first class international mail does not provide tracking or insurance and transit times are estimated.  If you require tracking, insurance or quicker shipping, please select UPS, FedEx or DHL expedited shipping options at checkout
• International buyers (outside USA) are responsible for any customs, duties and/or import taxes that may apply
• partyHAUS is not responsible for lost packages or packages returned due to failure to pay import taxes. All package contents are labeled as "merchandise" on customs forms along with their full retail paid value

**PLEASE NOTE

Since covid, UPS and FedEx are only guaranteeing overnight shipping within USA. Other forms of expedited shipping may not be guaranteed and UPS and FedEx may not refund shipping costs for late deliveries

RETURNS

Contact us Immediately if your package has been damaged during delivery,

We gladly accept returns on our party products with the exception of latex balloons, sale and custom, personalized or handmade products. 

Orders purchased from our online store can be returned by contacting customer service at hello@shoppartyhaus.com or by phone or text (+1.435.671.7047) within 7 days of delivery. Please provide the order number listed on the original email receipt. During this time, we will gladly accept unopened items in new condition, undamaged in their original packaging for a full refund, less the cost of any shipping. Return shipping is also at the buyer's expense. We will issue a refund for the products, minus any shipping charges incurred.

Please ship your returns along with your packing slip or order number to:
partyHAUS
Attn: Returns Order #xxxx
46 Prairie Glen Way
Belgrade, MT 59714

Contact Us: email: hello@shoppartyhaus.com or by phone or text (+1.435.671.7047) 

Please Note: We do not refund for damaged balloons due to improper inflation