partyHAUS Shipping, Pick Up and Returns Information
Shipping and Return Information
- Orders ship same day or next day during normal business hours Monday-Friday (excluding public holidays)
- We ship from our boutique party shops located in Bozeman, Montana, or Heber City, Utah
- Please leave is a note at checkout of your party date so we can assist with on time deliveries
- UPS expedited 3 Day, 2 Day and Overnight Shipping: Packages ship the same day if received before 2pm MST. Deliveries are made on business days only, Saturdays and Sundays are not included in delivery calculations. Please contact us for Saturday Delivery Options
- We suggest using UPS Overnight and 2 Day for rush shipping
- USPS and UPS Ground are estimated shipping dates, these are not guaranteed delivery services. Allow for an extra day or two for shipping around federal holidays.
- We do not offer refunds for late or lost packages
USA SHIPPINGWe offer USPS (US Postal Service) and UPS shipping services.
- US Postal Service (USPS)
- estimated delivery only. We do not guarantee any delivery dates with USPS
- Ground Advantage: 3- 6 business days estimate includes tracking
- Priority: 2-3 business days estimate and includes tracking and insurance up to $100 for lost or damaged packages
- Please allow an extra day or two around Federal Holidays. USPS can have delays catching up with the extra volume that week!
- UPS Expedited
- We offer 3 Business Day, 2 Business Day and Overnight Next Business Day shipping options.
- Same Day Shipping Cut Off: 2pm MST
- Please note: 2 business day means 3 business days total including day of shipping. So for example, if a 2 day package is ordered on Thursday, it will ship Thursday and deliver on Monday)
- Saturday delivery only available if you contact us directly, otherwise all expedited shipping times are calculated based on business days.
- UPS and FedEx now guarantee shipping on Overnight services only
- UPS Ground
- 1-5 Business Days
- This shipping option is by truck, so some delays may occur. We do not recommend this option as an expedited shipping option unless you live near us in Montana & Utah
- Standard Flat Rate
- If you are not in a hurry, our standard flat rate may be the best priced option. Flat rate of $5.95 and allow 4-6 business days (estimated) for delivery.
- We ship USPS International Air Mail to Canada
- If you require tracking, insurance or quicker shipping, please select UPS or FedEx expedited shipping options at checkout
- Canada buyers are responsible for any customs, duties and/or import taxes that may apply
- We ship with USPS International Air Mail at current International rates based on cubic weight
- USPS first class international mail does not provide tracking or insurance and transit times are estimated. If you require tracking, insurance or quicker shipping, please select UPS or DHL expedited shipping options at checkout
- International buyers (outside USA) are responsible for any customs, duties and/or import taxes that may apply
- partyHAUS is not responsible for lost packages or packages returned due to failure to pay import taxes. All package contents are labeled as "merchandise" on customs forms along with their full retail paid value
Due to recent covid delays, UPS and FedEx are only guaranteeing overnight shipping within USA. Other forms of expedited shipping may not be guaranteed and UPS and FedEx may not refund shipping costs for late deliveries
PICK UP AND LOCAL DELIVERY
We now offer pick up and delivery from our warehouse located in Heber City, Utah. Please select pick up or delivery at checkout. We deliver within 60 miles of our warehouse in Heber City! Delivery charges vary.
RETURNSWe gladly accept returns on our party products with the exception of latex balloons, sale and custom, personalized or handmade products.
Orders purchased from our online store can be returned by contacting customer service at firstname.lastname@example.org within 7 days of delivery. Please provide the order number listed on the original email receipt. During this time, we will gladly accept unopened items in new condition, undamaged in their original packaging for a full refund, less the cost of any shipping. Return shipping is also at the buyer's expense. We will issue a refund for the products, minus any shipping charges incurred.
Please ship your returns along with your packing slip or order number to:
Attn: Returns Order #xxxx
366 Lindsay Spring Rd
Heber City, UT 84032
We do not refund for damaged balloons due to improper inflation.