Congrats Grad Latex Balloons | Personalizable

SHIPPING AND RETURN INFORMATION 

• Orders ship same day or next day during normal business hours Monday-Friday (excluding public holidays). FedEx and UPS expedited orders ship same day if the order is received before 12 pm/Noon MST
• We ship from our boutique party warehouse located just out of Bozeman, Montana
• Please leave us a note at checkout of your party date so we can assist with on time deliveries
  
• Some delays may occur due to weather. We do not refund for late packages due to weather or carrier delays. FedEx Next Day & UPS overnight are the only guaranteed services available
  
• We do not offer refunds for late or lost packages due to carrier delays
• Buyer is responsible for all shipping charges, taxes and duties

USA SHIPPING

We offer USPS, FedEx and UPS shipping services

USPS Ground Advantage

• We estimate 5-9 business days for USPS Ground Advantage to allow for some delays with the post office 

UPS & FedEx

• • We offer Ground, 3 Business Day, 2 Business Day and Overnight Next Business Day shipping options
  • Same Day Shipping Cut Off: Noon MST
    • Please note: 2 business day means 3 business days total including day of shipping. So for example, if a 2 day package is ordered on Thursday by 1 pm, it will ship Thursday and deliver on Monday)
  • Saturday delivery only available if you contact us directly, otherwise all expedited shipping times are calculated based on business days
  • UPS & FedEx guarantees shipping only on overnight services only
  • Some delays may occur due to weather. We do not refund for late packages due to weather or carrier delays
  • We do not offer refunds for late or lost packages

UPS Ground 

• • 1-5 Business Days
  • This shipping option is by truck, so some delays may occur. We do not recommend this option as an expedited shipping option unless you live near our warehouses in Montana & Utah

FedEx 2 Day

• • New! We now offer FedEx 2 day shipping. It is our most cost effective expedited shipping option
  • Same Day Shipping Cut Off: Noon MST
    • Please note: 2 business day means 3 business days total including day of shipping. So for example, if a 2 day package is ordered on Thursday by 1 pm, it will ship Thursday and deliver on Monday)
  • FedEx 2 Day is NOT a guaranteed shipping service
  • Some delays may occur due to weather or carrier delays
  • We do not offer refunds for late or lost packages

CANADA SHIPPING

• We ship USPS International Air Mail to Canada
•  If you require tracking, insurance or quicker shipping, please select UPS or FedEx expedited shipping options at checkout
• Canada buyers are responsible for any customs, duties and/or import taxes that may apply

INTERNATIONAL SHIPPING

• We ship with USPS International Air Mail, UPS and FedEx at current International rates based on cubic weight
• USPS first class international mail does not provide tracking or insurance and transit times are estimated.  If you require tracking, insurance or quicker shipping, please select UPS, FedEx or DHL expedited shipping options at checkout
• International buyers (outside USA) are responsible for any customs, duties and/or import taxes that may apply
• partyHAUS is not responsible for lost packages or packages returned due to failure to pay import taxes. All package contents are labeled as "merchandise" on customs forms along with their full retail paid value

Returns & Refunds

We accept returns for online purchases within 14 calendar days of delivery.

Items must be unused, unopened, and in their original packaging (with tags attached where applicable) to qualify for a refund.

To initiate a return, please contact our customer service team at hello@shoppartyhaus.com and include your name and order number. Our team will provide the appropriate return address and return instructions.

Return Eligibility

We gladly accept eligible items returned within 14 days of delivery.

Please note:

• Original shipping and handling charges are non-refundable
• Return shipping costs are the responsibility of the buyer

For your protection, we recommend mailing your return using a prepaid, insured, and traceable shipping method. Please keep your return tracking information until your refund has been processed.

Refund Processing

Once your return is received, we will inspect the item to confirm it meets our return policy criteria. If approved, a refund will be issued to the original payment method.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Candy and food products
• Balloons
• Food associated products such as cake toppers, food picks or cutlery
• Seasonal & holiday items once the holiday or event has passed
• Sale or clearance items
• Any product that has been opened or removed from original packaging

Damaged Items

If your order arrives damaged, we sincerely apologize. Please contact hello@shoppartyhaus.com with:

• Your order number
• Photos of the damaged item and packaging

Our customer service team will assist with a replacement or refund as quickly as possible.