Bear Shaped Paper Party Plates | Package 8

Shipping and Return Information

• Orders ship same day or next day during normal business hours Monday-Friday (excluding public holidays)
• We ship from our boutique party shops located in Bozeman, Montana, or Heber City, Utah
• Please leave is a note at checkout of your party date so we can assist with on time deliveries
• UPS expedited 3 Day, 2 Day and Overnight Shipping: Packages ship the same day if orders are received before 2pm MST. Deliveries are made on business days only, Saturdays and Sundays are not included in delivery calculations. Please contact us for Saturday Delivery Options
• FedEx 2 day includes Saturday delivery (Only in FedEx Saturday service areas). Delivery by 5pm.
• We suggest using UPS Overnight and UPS 2 day and FedEx 2 Day for rush shipping
• Some delays may occur due to weather. We do not refund for late packages due to weather or carrier delays. UPS overnight is to only guaranteed service.
• USPS and UPS Ground are estimated shipping dates, these are not guaranteed delivery services.
• USPS used to be an exceptional shipping service for our packages for years. We are now warning all customers that we are experiencing severe delays to all USPS shipping. Please join us in thanking Mr. DeJoy for all the delays to USPS under his bright leadership and credulous tactics to slow down the mail for political reasons. Allow 2-4 extra business days at a minimum for shipping with USPS ground advantage and priority. We are experiencing these delays on all USPS packages, some places worse than others (Houston & Atlanta especially).
• We do not offer refunds for late or lost packages.

USA SHIPPING

We offer USPS (US Postal Service) and UPS shipping services. * Please note: We are suggesting not to use USPS services due to severe delays on package shipping.

• US Postal Service (USPS) - Estimated Delivery (No guarantee of delivery dates)
• estimated delivery only. We do not guarantee any delivery dates with USPS
• Ground Advantage: 4- 8 business days (estimate) includes tracking
• Priority: 2-3 business days (estimate) but is taking sometimes over a week to deliver. Includes tracking and worthless insurance up to $100 for lost or damaged packages
• Please allow an extra 2-5 days for USPS shipping. New DeJoy 2024 changes to USPS means that packages are not picked up day of delivery from our local post office. We are also experiencing delays from our hub in Salt Lake City. Further delays are occurring transit, and destination hubs and post offices. We suggest adding an extra 3-5 days to USPS Priority or Ground Advantage packages.

• UPS 
• We offer 3 Business Day, 2 Business Day and Overnight Next Business Day shipping options. 
• Same Day Shipping Cut Off: 2pm MST
• • Please note: 2 business day means 3 business days total including day of shipping. So for example, if a 2 day package is ordered on Thursday, it will ship Thursday and deliver on Monday)
• Saturday delivery only available if you contact us directly, otherwise all expedited shipping times are calculated based on business days. 
• UPS and FedEx now guarantee shipping on Overnight services only
• UPS Ground 
• 1-5 Business Days
• This shipping option is by truck, so some delays may occur. We do not recommend this option as an expedited shipping option unless you live near us in Montana & Utah

• FedEx 2 Day
• New! We now offer FedEx 2 day shipping (includes Saturday delivery) by 5pm. It is our most cost effective expedited shipping option.

• Standard Flat Rate 
• If you are not in a hurry, our standard flat rate with USPS Ground Advantage may be the best priced option. Flat rate of $6.95 and allow 5-8 business days at a minimum (estimated) for delivery.

CANADA SHIPPING

• We ship USPS International Air Mail to Canada
•  If you require tracking, insurance or quicker shipping, please select UPS or FedEx expedited shipping options at checkout
• Canada buyers are responsible for any customs, duties and/or import taxes that may apply

INTERNATIONAL SHIPPING

• We ship with USPS International Air Mail at current International rates based on cubic weight
• USPS first class international mail does not provide tracking or insurance and transit times are estimated.  If you require tracking, insurance or quicker shipping, please select UPS or DHL expedited shipping options at checkout
• International buyers (outside USA) are responsible for any customs, duties and/or import taxes that may apply
• partyHAUS is not responsible for lost packages or packages returned due to failure to pay import taxes. All package contents are labeled as "merchandise" on customs forms along with their full retail paid value

**PLEASE NOTE

Due to recent covid delays, UPS and FedEx are only guaranteeing overnight shipping within USA. Other forms of expedited shipping may not be guaranteed and UPS and FedEx may not refund shipping costs for late deliveries

 

PICK UP AND LOCAL DELIVERY

We now offer local delivery from our warehouse located in Heber City, Utah. Please select delivery at checkout. We deliver within 60 miles of our warehouse in Heber City! Delivery charges vary.

 

RETURNS

We gladly accept returns on our party products with the exception of latex balloons, sale and custom, personalized or handmade products. 

Orders purchased from our online store can be returned by contacting customer service at hello@shoppartyhaus.com within 7 days of delivery. Please provide the order number listed on the original email receipt. During this time, we will gladly accept unopened items in new condition, undamaged in their original packaging for a full refund, less the cost of any shipping. Return shipping is also at the buyer's expense. We will issue a refund for the products, minus any shipping charges incurred.

Please ship your returns along with your packing slip or order number to:
partyHAUS
Attn: Returns Order #xxxx
366 Lindsay Spring Rd
Heber City, UT 84032

We do not refund for damaged balloons due to improper inflation.