Shipping and Return Information
- Orders ship same day or next day during normal business hours Monday-Friday (excluding public holidays)
- We ship from our boutique party shops located in Bozeman, Montana, or Park City, Utah
- Please leave is a note at checkout of your party date so we can assist with on time deliveries
- UPS and FedEx Expedited Shipping: Packages ship the same day if received before 3pm. Deliveries are made on business days only, Saturdays and Sundays are not included in delivery calculations
We offer $5.95 Flat Rate shipping with USPS First Class 3-5 business days (estimated) on all orders in the USA or you can also choose from USPS, Fed Ex and UPS Services (costs vary depending on weight and destination)
- US Postal Service (USPS) shipping is estimated delivery only:
- First Class: 3- 5 business days estimate
- Priority: 2-3 business days estimate and includes insurance
- UPS and FedEx Shipping:
- We offer 3 Business Day, 2 Business Day and Next Business Day Overnight Shipping options.
- Same Day Shipping Cut Off: 3pm MST
- Saturday delivery only available if you contact us directly, otherwise all expedited shipping times are calculated based on business days. (ie: 2 business day means 3 business days total including day of shipping. So for example, if a 2 day package is ordered on Thursday, it will ship Thursday and deliver on Monday)
- US and FedEx Guarantee Shipping on Overnight Services Only
- UPS Ground
- 3-5 Business Days
- This shipping option is by truck, so some delays may occur. We do not recommend this option as an expedited shipping option unless you live near us in Montana & area.
- We ship USPS International Air Mail to Canada with rates starting at $18.50 USD
- If you require tracking, insurance or quicker shipping, please select UPS or FedEx expedited shipping options at checkout
- Canada buyers are responsible for any customs, duties and/or import taxes that may apply
- We ship with USPS International Air Mail at current International rates based on cubic weight
- USPS first class international mail does not provide tracking or insurance and transit times are estimated. If you require tracking, insurance or quicker shipping, please select UPS or DHL expedited shipping options at checkout
- International buyers (outside USA) are responsible for any customs, duties and/or import taxes that may apply
- partyHAUS is not responsible for lost packages or packages returned due to failure to pay import taxes. All package contents are labeled as "merchandise" on customs forms along with their full retail paid value
We want you to be happy with your order so we offer a 100% Satisfaction Guarantee. If for any reason you would like to return an item, we have a 30-day return policy from receipt of the item. All we ask is that goods are returned to us unused and in their original unopened packaging.
Any damaged or incorrectly delivered items must be reported to us within 6 days of delivery. We are happy to offer an exchange, credit, or full refund (less packaging and delivery costs) to the original payment method.
Please Note: we will cannot accept returns for personalized or handmade products unless they have been damaged in transit. Sale items and items that have been specially ordered are also non-refundable. Items that are not in their original condition or are missing parts are also not eligible for a refund.
Unfortunately, we are currently unable to cover return postage costs. All refunds, therefore, are made minus original postage and packaging costs. Postage and packaging costs are NOT refundable. We will make refunds back to the original method of payment.
Should you wish to return an item, please call us at +1.435.671.8437 or email firstname.lastname@example.org with the following information:
Contact Telephone or Email address
Reason for the return
Once we have received these details, we will then process your return and supply you with return details.
We do not refund for damaged balloons due to improper inflation.
Due to recent covid delays, UPS and FedEx are only guaranteeing overnight shipping within USA. Other forms of expedited shipping may not be guaranteed and UPS and FedEx may not refund shipping costs for late deliveries